Thursday, 26 November 2015

itSMF UK 2015

Sometimes even the tumble weed analogy doesn't really do my limited socmed  presence justice.

The prime reason I've been lax in updating this site recently is how fast things seem to change in my immediate world. Of course as soon as you lift your head up you realise that everything around you has stayed pretty much the same, and that the rip tide you've spent the last half hour fighting went totally unnoticed by the watchers on the shore.

Not drowning but waving?

The future is bright, the future is SIAM. To my honest amazement I've found myself in my mid fifties leading a wave of ITSM innovation . After all I'm less Generation Y than Generation What Did I Come Into This Room For?

A  future blog might highlight how wrong that state of affairs is, but for now lets accept that I do actually have my finger on the pulse of the ITSM global community.

So what are my feelings, especially after this weeks itSMF UK conference?

First the good news. The conference exceeded my expectations in every dimension except for the quality of the coffee. The venue was relatively accessible, the atmosphere was, to quote my colleague @itilpunk  "intimate"  the sessions and debate were relevant and the vendors were fully engaged.  I'm in a difficult position when it comes to discussing the future direction of itSMF UK because I've been involved in some of the behind the scenes debates, but generally I'm happy, and I have every confidence in the new chair, CEO, and board of directors.

Some really positive messages came out of the AllthingsITSM podcasts I guest hosted on.

In particular:

- The long overdue death of the monthly report
- The rise of tools to support SIAM
- The importance of collaboration
- The recognition that old support models need to change

I was also lucky enough to chair two great sessions by Sue Cater and Pat Bolger

For once I missed the gala dinner but it was worth it to spend time with Ivor Macfarlane and Luciana.

The downside?


There is no nice way of putting this.

Grow up.

I bit my tongue at times but if you think devops = agile, that service managers need to be more technical and that painting a picture of a framework based  utopia without any idea of the pain involved in getting there is the future of ITSM  then you've forgotten the lessons a lot of us have had to learn the hard way.

Above everything else please, please realise that spouting jargon and yet more jargon is not the answer. There were a couple of "conversations" in which I just nodded at what I hoped was the right point, rather like talking to my dear old doric speaking step-nan.

And though Tony Price is a worthy winner of the lifetime achievement award I'll say yet again that it is a scandal Ivor Macfalane has yet to receive it.